Privacy Policy

1. Information We Collect
We collect personal information when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact customer service
  • Browse our website (via cookies and analytics tools)

2. How We Use Your Information
Your data helps us:

  • Process orders and payments
  • Improve products and services
  • Personalize your shopping experience
  • Send marketing communications (with consent)
  • Comply with legal obligations

3. Data Sharing
We may disclose information to:

  • Payment processors (for transaction completion)
  • Delivery services (for order fulfillment)
  • Marketing platforms (for promotional campaigns)
  • Government authorities (when legally required)

4. Your Rights
You have the right to:

  • Access your personal data
  • Request corrections
  • Opt-out of marketing
  • Request deletion (subject to legal requirements)
  • Lodge complaints with privacy regulators

5. Cookies & Tracking Technologies
We use cookies to:

  • Enable shopping cart functionality
  • Analyze website traffic
  • Remember preferences
  • Deliver targeted advertising
    Manage preferences at: metrobabystore.com/cookie-settings

6. Data Security
We implement:

  • SSL encryption
  • Secure payment gateways
  • Regular security audits
  • Restricted staff access

7. International Transfers
Data may be transferred globally with appropriate safeguards meeting Australian Privacy Principles.

8. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent.

9. Data Retention
We keep information for:

  • Active customers: 2 years from last interaction
  • Order records: 7 years (tax compliance)
  • Marketing consent: Until withdrawn

10. Policy Updates
We may modify this policy. The current version is always available at:
metrobabystore.com/privacy

11. Contact Us
For privacy inquiries, please use our online contact form.